Rights & Responsibilities

What You Need to Know Before | During | After Your Move

Moving can be exciting—but it’s also a big deal. To make sure everything goes smoothly (and legally), here’s a breakdown of your rights and responsibilities when moving within the state of Texas, according to the Texas Department of Transportation (TxDOT).

Before You Move:
Choosing a Mover You Can Trust

Not all moving companies are created equal. Before booking, do your research:

  • Compare services and pricing between companies

  • Call TxDOT at 1-888-368-4689 to verify that your mover is properly licensed

  • Check the mover’s complaint history and reviews

  • Consider checking with the Better Business Bureau for extra peace of mind

Get a Written Moving Proposal

Before any loading begins, your mover is required to give you a written estimate—either:

  • Binding (exact price), or

  • Not-to-exceed (maximum amount you’ll pay, possibly less)

Be upfront about all items you need moved and any special conditions at your new location (like stairs or elevators), so there are no surprises or extra charges later.

Schedule Your Dates Clearly

Have a specific deadline? Let your mover know in advance—and get it in writing. Missed pickups or deliveries can result in extra fees if you're unavailable.

Inventory of Your Items

You may be offered a written inventory that details everything being moved and its condition.
You’ll sign it at both pickup and delivery.
Always double-check it—especially for fragile or valuable items.

Your Moving Services Contract

This is your official agreement—often called a bill of lading. It should include:

  • Your name and the mover’s info

  • Services promised

  • Any agreed pricing

  • Your mover’s liability limit

Pro tip: Don’t rely on verbal promises. Make sure everything is written down before signing!

Understanding Liability & Insurance:
What If Something Gets Damaged?

By default, your mover is responsible for $0.60 per pound, per item. That means a 50-pound TV is only covered for $30 unless you agree—in writing—to increase the coverage. This is called "valuation" and may come with an additional fee.

Important: This is not the same as insurance.

Transit Insurance

Want extra protection? You can purchase transit insurance through your mover or directly from an insurance company. This is optional—but recommended for high-value items.

Payment Basics:
Know When & How to Pay

Your quote will outline the total amount due and when it must be paid (usually at delivery). Movers must list accepted forms of payment—like credit cards, checks, or cash.

After You Move:
Filing a Claim

If your items are damaged, lost, or there’s a billing issue, you’ll need to:

  • File a written claim with the mover within 90 days of delivery

  • Be specific about what you're asking for (refund, repair, etc.)

  • Keep all related documents and receipts

  • Don’t throw away damaged items—they may need to be inspected

Mover’s Response Timeline

Once your claim is received:

  • They must respond within 20 business days

  • They have 30 days to inspect damaged items (if needed)

  • They must settle, deny, or offer a resolution within 90 days

If you're not satisfied, you can request free mediation through TxDOT or pursue legal action.

Need Help or Want to File a Complaint?

Contact TxDOT at any time for help with Texas-based household moves:

TxDOT & USDOT Licensed and Approved
TxDMV: 005972633C | MC: 316547 | USDOT: 679167 | TxDMV 1 (888) 368-4689

If your move crosses state lines, it falls under federal guidelines. You can contact the U.S. Department of Transportation at (202) 358-7027 for assistance.


Moving doesn’t have to be complicated—especially when you know your rights. Work with licensed movers, get everything in writing, and keep lines of communication open. You’ve got enough on your plate—your moving experience should be the easy part.