BETTER FAQs
You’ve Got Questions. We’ve Got Answers.
Moving can feel like a big deal—because it is. That’s why we’ve compiled your most common questions about planning, pricing, packing, and more into one easy-to-browse place. Whether you're moving across town or across the country, here's everything you need to know to move with confidence.
What makes a moving company trustworthy?
Look for these key signs:
A+ rating with the Better Business Bureau (BBB)
Verified Google and Yelp reviews from real customers
Industry awards like Angi’s Super Service Award
Proper licensing: MCC 316547, US DOT 679167, TxDOT No. 005972633C
Fully bonded, licensed, and insured
When should I book my move?
Local or intrastate moves: Book 7–10 days ahead
Long-distance moves: Ideally 15–30 days in advance
Need a full-pack service? Schedule a consultation ASAP so we can prepare your custom plan.
What's the difference between a mover and a broker?
Movers handle everything from packing to delivery.
Brokers just coordinate the move and subcontract to other carriers.
At A Better Tripp, we’re the actual movers—hands-on from start to finish.
Are there rules for interstate moving companies?
Yes. Movers must comply with FMCSA (Federal Motor Carrier Safety Administration) regulations. That includes clear documentation, upfront pricing, and customer protections for any move crossing state lines.
Do you have a minimum for long-distance moves?
Nope! Whether you’re shipping a single item or an entire house, we’ve got you covered—no minimum weight required.
Do you offer staging services?
We don’t stage homes, but we’re happy to move furniture and décor to help you prepare your space for sale.
Will you assemble/disassemble my furniture?
Yes! We handle most furniture disassembly and reassembly. Specialty items (like complex gym equipment) may require a third-party expert.
What size trucks do you use?
Local moves: 26-ft air-ride box trucks
Long-distance moves: 28-ft trucks and full 18-wheelers for large moves
What’s a trip charge?
It’s a flat fee that covers the trip from our warehouse to your home—and back again after your move.
What items get crated?
High-value or fragile items like art, antiques, pianos, pool tables, and chandeliers can be custom-crated for safe transport.
What should I do before moving day?
Finish packing
Label boxes
Reserve parking/elevator access
Pack essentials (coffee maker, meds, sheets, change of clothes)
Secure child/pet care for the day
Do you offer storage?
Yes! We offer Storage in Transit (SIT)—temporary storage for your belongings until you're ready to receive them.
What’s the Order for Service?
This is a pre-move document outlining:
Estimated cost
Extra services (like packing or storage)
Pickup and delivery dates
Think of it as a roadmap for your move—not a binding contract.
What’s the difference between a binding and non-binding estimate?
Binding: Locked-in price.
Non-binding: Estimate based on weight and services—final cost may vary.
How are local and long-distance moves priced?
Local: Based on hourly rate + number of movers/trucks
Long-distance: Based on weight and distance
What’s an air-ride truck?
A vehicle with special air suspension to reduce bumps and protect your furniture during transport—especially helpful for long-distance or fragile-item moves.
What are my responsibilities as a customer?
Be present (or send a representative) at pickup/delivery
Read all documents
Communicate updates
Make timely payments
File any claims promptly if needed
What happens at pickup?
Be on-site to direct and answer questions
Review the Bill of Lading and inventory
Check that all items and existing damage are properly noted
Strip beds and defrost appliances
Provide updated contact info
When is payment due?
Local moves: Payment after delivery
Long-distance moves: Payment before unloading
If you’re doing multiple shipments, you’ll pay for all at once.
How do I help my kids adjust to moving?
Let them pack a "favorites" box
Explore their new city online
Have a family pizza night before the move
Keep routines familiar and involve them in the process
How do I declutter before a move?
Donate to groups like Boys & Girls Country, a nonprofit organization changing the lives of children whose families are in a Christian, loving environment.
Sell online or host a garage sale.
Toss expired meds, outdated paperwork, or unused items.
Where do I find references?
Better Business Bureau (BBB)
Referrals from friends and family
Should I get everything in writing?
Yes—always. Confirm:
Estimate and services
Payment schedule and methods
Bill of Lading (contract)
Liability and claims process
What documents should I keep?
Birth certificates, Social Security cards, tax records
Medical and insurance info
Legal paperwork, wills, IDs
Prescriptions, emergency contacts, banking info
What tax form do I need for moving expenses?
IRS Form 3903. You may be able to deduct moving costs if your move is 50+ miles away and related to a new job.
Do you move vehicles?
Yes—we can move cars, motorcycles, and other small vehicles.
What are registered movers?
Movers registered with the FMCSA (USDOT number required) who follow all federal regulations and have verified insurance.
Pre-Move Checklist:
Send rugs and curtains for cleaning
Schedule utility disconnection/reconnection
Make travel plans
Reserve elevators
Pack essentials and vehicle
Is an in-home estimate necessary?
Yes, it's the most accurate way to quote your move. We’ll assess your space and inventory, and provide all the necessary documents in-person.
Do you connect appliances?
We handle furniture assembly. For appliances, we coordinate with trusted third-party professionals for proper setup.
What can't movers transport?
Movers typically can’t move:
Hazardous materials
Perishable food
Plants
Pets
Ask for our Non-Allowables List for a full breakdown.
Do you offer BACKHAUL moves?
Yes…Backhauls are one of the smartest ways to move—and they’re ideal for anyone who wants professional service without paying for a full-truckload move. LEARN MORE
Do you offer On-Site Moving Consultations?
Yes…Moving doesn’t have to be overwhelming. At A Better Tripp Moving & Storage, we believe the best moves start with one thing: a real conversation. That’s why every client—whether moving across Houston or across the country—receives a personalized consultation led by one of our experienced pros. LEARN MORE
Ready to move BETTER?
Call us at (713) 266-8348 or REQUEST A QUOTE and let’s plan your BETTER MOVE!