Moving FAQs

Below are some of the most common questions and answers regarding moving, responsibilities, Interstate transport, how much moving costs, how far in advance to schedule your move, and many more here at A Better Tripp.

What are the qualities of a reputable moving company?
  • Having an A+ with the Better Business Bureau
  • Having good online reivews
  • Being recognized for Angie’s Super Service Award
  • Being fully Bonded, licensed and insured and displaying your MCC 316547, US DOT 679167 and TxDot No 005972633C.

How soon should I call or schedule movers? (When should the moving company be called?)
For a long distance move, please give the movers a 15-30 day in advance of your preferred moving dates. The moving consultant needs to visit your home and get all of the details of the move and see all that will be packed and moved.

For local moves or intrastate (within Texas), a 7-10 day window is sufficient. If you are wanting a full pack and move, please reserve a date for a moving consultant to visit your home.

Are there regulations for motor carriers that offer interstate transportation?
FMCSA’s regulations apply to motor carriers that engage in the interstate transportation of household goods and brokers that arrange for such transportation. These regulations require your mover to perform certain services and provide you with specific documents. The regulations only apply to your mover when the mover transports your household goods by motor vehicle in interstate or foreign commerce, that's when you move from one State to another or internationally. The regulations do not apply when your move takes place within a commercial zone (defined at the end of this booklet) or between two points in the same State.

What's the difference between legitimate movers and brokers?
Legitimate movers and brokers are registered with FMCSA to engage in interstate operations involving the interstate transportation of household goods. A legitimate mover explains whether they are a broker or a mover. A household goods broker arranges for the transportation of your shipment but does not provide line-haul transportation. A household goods mover actually transports your shipment.

Is there a minimum on long distance moving?
No, there is no minimum on long distance moving and that’s why we ship from one item to a whole household of furniture.

Does your moving company do staging?
As movers, we do not do staging. Staging is the act of minimizing furniture, personal items and clutter to present your home in a way that is most desirable to prospective buyers. We can remove excess furniture and decorative items to help you stage your home.

Do you assemble and disassemble furniture?
Yes, we assemble and disassemble most furniture. Some items need to be assembled and disassembled by someone who specializes, such as some exercise equipment.

What size of moving trucks do you have?
For local Houston area and Texas moves, we use our 26’ air ride box trucks. For interstate moves we use our 28’ box trucks and 18 wheeler trucks.

What is a trip charge?
A trip charge is a flat fee that covers the transportation from our warehouse to the origin, and from the destination back to our warehouse.

What's packed in wood crates?
High end art, marble, antiques or any item can be crated that the customer wants such as pianos, pool tables slates, paintings, grandfather clocks, chandeliers etc.

What do I need to do before the movers show up?
Make sure everything is completely packed and ready to be moved.

What's storage in transit?
Storage in transit is temporary storage until the next location is available to accept the delivery.

What is the order for service?
The order for service is essentially a document that includes the estimated cost of the move, any special requests or extra services required, like packing or storage, and the scheduled pick-up and delivery dates of the move. Every moving company is required to provide you with a copy of this document prior to the move; however, it is not a contract.

What's the difference between a binding and a nonbinding estimate?
A Binding estimate is a written agreement made in advance with your mover. A Nonbinding estimate is what the mover believes the cost will be based on the estimated weight on the shipment and the services requested.

How do determine the cost of the local moves and long distance moves?
The cost for local moves are based on the number of men and trucks with an hourly rate. Long distance moving costs are decided by weight and distance.

What is an air ride truck?
It is a truck with an air ride suspension opposed to a spring ride suspension . It is and invaluable tool in the prevention of damage while cross country moving furniture and delicate items. Not all movers utilize air ride.

What are the customers responsibilities?
As a customer, you have responsibilities both to your mover and yourself, that include:
  • Reading all moving documents issued by the mover or broker
  • Being available at the time of pickup and delivery of your shipment. If you are not available you should appoint a representative to act on your behalf
  • Promptly notifying your mover if something has changed regarding your shipment (i .e . move dates, additional items)
  • Making payment in the amount required and in the form agreed to with the mover
  • Promptly filing claims for loss, damage or delays with your mover, if necessary